FAQ's
I still haven't gotten a tracker number for my order?
Thank you for your email. We apologize for the delay in providing you with the tracking number for your order. We are working to process and ship your order as soon as possible. You will receive an email with the tracking information once your order has been shipped.
Thank you for your patience and understanding.
My package hasn't moved in days? What's happening
Sorry we are trying to resolve this but communication with freight is terrible
we are getting many emails about the same freight so we are trying to figure it out
Sorry for the delay, we are doing our best to get it resolved.
be assured your package is on the way!
I would like to cancel my order at this time. ( NOT SHIPPED )
Yes we can cancel your order and issue you a full refund, funds can take 3-5 business days to appear. thank you and sorry for the inconvenience
I would like to cancel my order at this time. ( ALREADY SHIPPED )
We have no issue refunding your order but because your order is in transit now, you must wait for it to arrive and go through the refund process then. thank you and sorry for the inconvenience
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns.
Do you ship Worldwide?
Yes we ship worldwide
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
How long will my order take to deliver?
Your order should take between 8 - 10 business days to arrive at your doorstep.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express.
What are my delivery options?
We currently only offer one standard shipping option, which is free.
How secure is your site?
We processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
When will I receive my parcel?
Once your order is trackable, it will take between 8 – 10 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.
Thank you.
Thank you for your email. We apologize for the delay in providing you with the tracking number for your order. We are working to process and ship your order as soon as possible. You will receive an email with the tracking information once your order has been shipped.
Thank you for your patience and understanding.
My package hasn't moved in days? What's happening
Sorry we are trying to resolve this but communication with freight is terrible
we are getting many emails about the same freight so we are trying to figure it out
Sorry for the delay, we are doing our best to get it resolved.
be assured your package is on the way!
I would like to cancel my order at this time. ( NOT SHIPPED )
Yes we can cancel your order and issue you a full refund, funds can take 3-5 business days to appear. thank you and sorry for the inconvenience
I would like to cancel my order at this time. ( ALREADY SHIPPED )
We have no issue refunding your order but because your order is in transit now, you must wait for it to arrive and go through the refund process then. thank you and sorry for the inconvenience
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns.
Do you ship Worldwide?
Yes we ship worldwide
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
How long will my order take to deliver?
Your order should take between 8 - 10 business days to arrive at your doorstep.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express.
What are my delivery options?
We currently only offer one standard shipping option, which is free.
How secure is your site?
We processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
When will I receive my parcel?
Once your order is trackable, it will take between 8 – 10 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.
Thank you.